Tap Wi-Fi or Cellular and toggle the options on or off from the Settings menu on your iOS device.
If the time and date don’t match your actual time zone, update them and see if the issue is fixed. If you’re using a VPN, disable it, then reload or reinstall your app. 
If the date and time on your device are out of sync with your actual location, they’ll throw off your device and need to be corrected. If Wi-Fi isn’t available, test this when you have Wi-Fi connection.If you’re using Mobile Data, turn Wi-Fi on and Mobile Data off.Now, test your connection with these steps. Scroll down to see the Wi-Fi and Mobile Data sections.If the steps above to restart your game didn’t work, try restarting your iPhone or iPad. To fix this, you’ll need to reset your device to factory settings. Our games may not run properly on modified devices. Restart the device regularly, especially right before playing.Force-close all other apps, including those running in the background.Turn off auto-updates on all apps, including email.These steps might temporarily make the game run better:
Some mobile games are too demanding for older devices to run. If your device is an older iPad or iPhone model
Close any other apps you have open and try launching your game again. If you can’t launch or play your game, your device may not have enough memory available to run the app. All apps that are running on your device use memory. Always tap the app icon to start the game instead of tapping notifications. Disable the Offload Unused Apps feature. Check that you have enough storage space on your device. If that doesn’t work, try restarting your device. If the app crashesĬheck that your phone and app have the latest updates. If your game is not saved when you uninstall it, you could lose all the game data on your account.ĭelete any apps you don’t use or close apps running in the background. Important: Back up your game before trying to uninstall and reinstall it as a troubleshooting step. Lost progress or don’t see your account? Make sure you’re signed in to the correct account for your game - EA Account, Apple ID, or Facebook. Missing an in-game item you bought? Check out these missing in-app purchase troubleshooting tips. Did you find a bug in your game? Tell us about it on Answers HQ or use the Report a bug category when you contact us. Having trouble with your mobile game on iOS crashing, loading, connecting to servers, or other issues? Check out these troubleshooting steps for Apple iOS.
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